FAQs
How long will it take for my order to ship? When will I receive it?
Orders typically ship within 1-2 business days, though some may ship the same day. Occasionally, unforeseen delays may occur, but most orders arrive within 4-7 days. If additional processing time is required, this will be noted on the product page. We are committed to ensuring quick shipping and providing responsive customer service throughout the process.
Which payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For full details, please review our 30-Day Return Policy linked at the bottom of the page.
What is your cancellation policy?
Orders can be canceled for a full refund before they have been shipped. To cancel your order, please contact us immediately at support@toptiermachines.com. Once an order has shipped, our 30-Day Return Policy will apply.
What if my product is damaged?
If your order arrives with any signs of damage, please inspect the package carefully and document the condition upon delivery. If you suspect damage but cannot inspect the package during delivery, write "suspect damage" on the receipt. For damaged items, email photos to support@toptiermachines.com so we can arrange a replacement or compensation promptly.
How do I place an order?
To order online, click "Add to Cart" on your chosen product, proceed to checkout, and enter your shipping and billing details. You’ll receive a confirmation email immediately after completing your purchase. If you prefer to order by phone, call us at 463-223-1745, and we’ll assist you with the process.
How do I know when my order will ship?
After placing an order, you will receive an email confirming your purchase. Once your order ships, we will send another email with your tracking information. In the rare event an item is out of stock, we will notify you via email or phone within one business day.
Will I receive an order confirmation via email?
Yes, a confirmation email will be sent to the address you provide during checkout. We recommend saving this email for your records. Please double-check your email address when placing your order to ensure you receive updates.
Do you charge sales tax?
Orders shipped to Indiana are subject to sales tax, as we are based in Indiana. If you're outside Indiana, you won’t be charged sales tax—this can result in significant savings compared to other retailers.
Can I change my order?
Yes, you can modify your order before it ships. To make changes, email us at support@toptiermachines.com with your request. If there’s a price difference, we will issue a refund or send a custom invoice for the additional amount. For immediate assistance, you can also call us at 463-223-1745.