Shipping Policy
Thank you for choosing Top Tier Machines! We are committed to ensuring your orders are delivered promptly and efficiently. Below are the details of our shipping policies and processes:
Shipping Cost
- Free shipping within the USA
Order Cut-Off Time
- 6:00 PM, Monday - Friday (Eastern Standard Time, GMT-05:00)
Order Processing Time
- Orders are processed within 1-2 business days.
Order Transit Time
- Orders typically arrive within 4-7 business days.
Shipping Methods
- Most orders are shipped via third-party freight carriers using 18-wheeler trucks. For items requiring freight shipping, you will be contacted to schedule a curbside delivery appointment. Please ensure you provide a valid phone number at checkout to facilitate this process.
Order Confirmation and Tracking
- After placing your order, you will receive a confirmation email verifying that your order has been received and your payment approved.
- Once your order is dispatched (within 1-2 business days), you will receive a shipment notification with a tracking number and link to monitor the progress of your delivery.
Can I Change My Address?
- If you need to update the shipping address for your order, please contact us within 24 hours of placing your order.
Cancellations
- Orders can be canceled at any time before they are dispatched. If the order has already shipped, please refer to our refund policy for next steps.
Damages and Issues
- Please inspect your order upon receipt and notify us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and provide a resolution, including return shipping for damaged or incorrect items.
Contact Us
Your satisfaction is important to us, and we strive to ensure that your shipping experience meets the highest standards. If you have any questions or need assistance, please don’t hesitate to reach out to us.
- Company Name: Top Tier Machines
- Phone: 463-223-1745
- Email: support@toptiermachines.com
- Address: 11210 Baycreek Drive Indianapolis, IN 46236